Thank you for shopping at www.shop.surpriselinen.com
We always strive to ensure that each transaction at our website is hassle free and take great care in delivering our products and adhere to the highest quality standards. All our shipments are carefully inspected before leaving our warehouse.
However, if it is discovered that a wrong product has been delivered to you or the product has a genuine quality/manufacturing defect then we are open to resolve your problem and re-fulfill your order.
You can return or exchange the order within 5 days of delivery of the product, to return / exchange please mail us at email@example.com
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome exchanges on the following terms -
- If a wrong product has been received
- If you identify a manufacturing defect on the received product
- If the product is received in a damaged condition
- If the product doesn’t fit into your desired expectation (available only on Surprise Home, Spread Spain, D'Decor & Memoir products)
We will be refunding you the amount of the bought product after deducting the partial cost of freight & packing based on invoice value as follows -
- up to Rs. 9999 - Rs. 350
- 10000 and above – 5% of order value
- If you opt for a Gift Voucher, full invoice value will be issued.
*Please ensure that the product is unused, unworn, unwashed, undamaged and is in a sale-able condition until the problem is resolved. We reserve the sole discretion to provide the resolution to any such problem/ complaint as we deem fit.
* Incase the merchandise doesn't clear the verification, which means, if the product is found to be used, washed, damaged or the original packaging, tags / labels are missing the same would be returned back to the buyer or 20% of the cost would be deducted from the refund amount.
*All refunds will be processed within 3 - 5 days of receiving & verification of the merchandise back at our warehouse.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded only in form of Gift Vouchers.
Return or Exchange facility can be availed only once in a particular order cycle.
Customized products such as logo embroidery, special sizes will not be exchanged / returned or refunded.
Products bought online cannot be exchanged or returned in store.
This policy is subject to change without prior notice. You are advised to review this policy before ordering on this website.