Terms of Use

Welcome to shop.surpriselinen.com (henceforth referred to as our website), online home linen store from SURPRISE HOUSEHOLD LINEN PRIVATE LIMITED.

We hope you will enjoy your time spent on the website as much as we enjoy building it for you. Please also read our Privacy Policy to know more about our practices regarding your personal information.

Your participation on our website, be it as a registered user of the Services ("Member") or a non-registered user just browsing (collectively "Users"), is subject to the terms of use detailed below. By visiting our website, you accept these terms of use. We recommend you take a few minutes to read through these terms of service as they govern your access to, and use of the Services (which term includes any content, information, contests, products etc. you may find or interact with on our website). 

Use of our website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use our website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of our website and shall not transact or use our website. As a minor if you would like to use or transact on our website, such use or transaction may be made by your legal guardian or parents who have registered as users of our website. We reserve the right to terminate your membership and refuse to provide you with access to our website if it is brought to our notice or if it is discovered that you are under the age of 18 years.

You agree to use the our website at your sole risk and that we shall have no liability to you for the type of content that you may access, including without limitation, content that you may find offensive, indecent, or objectionable. We do not warrant the truth or validity of the information provided. 

Some areas or features of our website may be subject to additional terms and conditions, which you should read carefully before making any use of those areas. Such additional terms will not change or replace these Terms of use regarding use of the services, unless otherwise expressly stated.

When you use our website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic means and records and you consent to receive communications via electronic means and records from us periodically and as and when required. We may communicate with you by email, SMS, phone, WhatsApp or by such other mode of communication, electronic or otherwise.

Modifications to Services Or Terms of Use
Please note these Terms of use may be revised and reissued without notice at any time by updating this page. Go ahead, bookmark this page, and visit it regularly to keep updated with, and review the updated terms of use. Your continued use of our website will be deemed as your irrevocable acceptance of any revisions or changes that may be made. You acknowledge that we may discontinue or restrict the Services or your access to or use of the Services for any reason or no reason with or without notice.

Your Account
As a member on our website, you are responsible for maintaining the confidentiality of log-in information and for restricting access to your computer, including those usernames and passwords provided by you for access to various third party services (e.g., social networking and other accounts that you wish to link with your account on the Services). You agree to accept responsibility for authenticity of all details submitted by you as part of the registration process, and for all activities that occur under your account or password. Our website collects and uses personally identifiable information without prior verifiable parental consent.
You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of use, we shall have the right to indefinitely suspend or terminate or block access of your membership on our website and refuse to provide you with access to our website.

Your Use Of Services, Content On The Site And Your Contribution/Submission Of Content
We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You will not use data mining, robots, screen scraping, or similar data gathering and extraction tools on this site, except with our express written consent. This license of use does not include any resale or commercial use of this site or its contents or any derivative use of this site or its contents.
You shall not attempt to gain unauthorized access to any portion or feature of our website, or any other systems or networks connected to our website or to any server, computer, network, or to any of the services offered on or through our website, by hacking, password “mining” or any other illegitimate means.
As part of the site, visitors and members may post reviews, comments, and other content in any form including images, audio, visual, etc.; submit feedback, suggestions, ideas, concepts, stories, commentaries, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your content. We reserve the right (but not the obligation) to remove or edit such content. We may or may not regularly review posted content.
For any content or material that you post or submit whether through the website or through email to us, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content and material throughout the world in any media for any purpose whatsoever. You grant us the right to use the name that you submit in connection with such content for any purpose, including marketing collateral, public relations, media communication, etc. if we choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this site's policies and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content you submit. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.

Colors And Pictures
We have made every effort to display the colors and descriptions of our products that appear on our website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. The product pictures are indicative and may not match with actual products. Several of our products are handmade, and hence there may be variances in color, texture, design, shape, detailing, etc. from what you see on your monitor. 

Trademarks & Copyrights
The Services and the content and material incorporated in or made available through the Services, are protected by copyrights, patents, trade secrets or other proprietary rights ("Copyrights"). Some of the characters, branding, logos or images on the services are also protected as registered or unregistered trademarks, trade names and/or service marks owned by us or others ("Trademarks"). You agree to use the Services and its Content lawfully and agree that you will not infringe the intellectual property rights of the owners of Content made available through the Services. The Content, Copyrights or Trademarks may not be used in connection with any other product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits our affiliates or us. 

Disclaimer of Warranties & Limitation of Liability
This website (shop.surpriselinen.com) is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operations of the website, or the information, content or materials included on the website. You expressly agree that your use of the website is at your sole risk. We reserve the right to withdraw or delete any information from this site at any time at our discretion.
We disclaim all warranties, express or implied, including but not limited to, implied warranties, of delivery of content and/ or Services, merchantability, etc. We do not warrant that the site, its servers, email or any other communication sent are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
If any provision of these Terms of use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable for this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein.

Third-Party Sites
The Services may link you to other websites, software or mobile applications. These sites, software or applications may contain information or material that some people may find inappropriate or offensive. These other sites are not under our control, and you acknowledge that (whether or not such sites are affiliated in any way with us) we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of any site by us or any association with its operators.
We cannot ensure that you will be satisfied with any products or services that you purchase from any third-party site that links to or from the Service or Software. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of any of the information contained in such third-party sites. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you irrevocably waive any claim against us with respect to such sites. You are requested to ensure you comply with the rules, policies and guidelines of such third-party websites before conducting any transaction (monetary or otherwise) on that website. 

Payment & Shipping
All merchandise must be paid in full or agreed to be paid in full before we can dispatch. Except for COD orders, we require 100% payment with confirmed order for dispatch of any consignment/container, in addition to all shipping and handling costs, and any other costs that may be notified from time to time.
While availing any of the payment method/s available on our website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
- Lack of authorization for any transaction/s, or 
- Exceeding the present limit mutually agreed by you and between your "Bank/s", or 
- Any payment issues arising out of the transaction, or 
- Decline of transaction for any other reason/s. 
All payments made against the purchases/services on our website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. We do not accept any other form of currency with respect to the purchases made on our website.
Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users. We primarily deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information, non-availability of a person available to receive the parcel at the address mentioned) any cost incurred by us for delivery/ redelivery shall be claimed from you.
We reserve the right to fulfill or not to fulfill an order placed on the website, and can do so at our own discretion without providing any reason to do so.

Indemnity
You shall indemnify and hold harmless, SURPRISE HOUSEHOLD LINEN PVT. LTD and shop.surpriselinen.com, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, partners, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party. 

Risk of Loss
All items purchased on our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 

Cancellation Of Order
We reserve the right to cancel any order at our sole discretion, under a situation where we are not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.
In case we receive a cancellation notice from you (customer), and the order has not been processed or approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation. 

Applicable Law
SURPRISE HOUSEHOLD LINEN PRIVATE LIMITED is based out in Mumbai, Maharashtra, India and any dispute, without regards to principles of conflict of laws, would be governed by laws prevalent in the jurisdiction of Mumbai. 

How to Contact Us
We would love to hear from you. You may contact us at contact@surpriselinen.com